Frequently Asked Questions

Shipping

How long does shipping take?

Domestic orders typically arrive within 5–10 business days. International orders may take 10–20 business days depending on your location and local customs processing.

Do you ship internationally?

Yes! We ship worldwide. International shipping times and costs vary by destination and will be calculated at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

How do I track my order?

Once your order is shipped, you'll receive a tracking email with a link to follow your package. You can also visit our Track My Order page anytime.

Returns & Refunds

Do you accept returns?

We do not accept returns. All sales are final.

What if my item arrives damaged?

If your item arrives damaged, we will issue a refund — but only if an unboxing/unpackaging video is provided as proof of the damage. Please record yourself opening the package and contact us at Connect with Us with the video and your order number. Claims without an unpackaging video cannot be processed.

Discounts

How does the 10% discount work?

Spend $99 or more in a single order and 10% will be automatically applied to your cart at checkout — no code needed!

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other payment methods available at checkout depending on your region.

Still have questions?

We'd love to help! Contact us here and we'll get back to you as soon as possible.