Shipping policy
Shipping / USA and International
- Orders are usually packed and ready to ship within 5 business days after the order is placed, except for items on pre-sale or Limited Edition products.
- All orders except LIMITED EDITION and PRE SALE products are delivered within 8-16 business days, ensuring timely and reliable shipping.
- Limited Edition and Pre Sale Products can take 10-15 days to process after order is placed and delivered between 18-25 days.
- A “business day” is considered to be Monday through Friday, excluding holidays.
- Please allow up to 48 hours for tracking information to update once you receive a tracking number
- International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.
- Duties and taxes vary by country/region of the destination and will be determined and paid by the customer.
- Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
- Shipping methods "Duties Not Included" will require duties and taxed be paid by the customer at import into the destination country. Onederland is not responsible for any duties & fees at import when these ship methods are selected at check
- International orders cannot be shipped to a APO/FPO or P.O. Box address.
- If you have any additional questions, please contact customer service at hello.onederland@gmail.com
Please note: We are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from UPS/DHL/FedEx to international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver. We are not able to ship to P.O. boxes at this time.
Where We Ship
WORLDWIDE
Shipping Methods
Rates are calculated in real-time at check-out .
- STANDARD SHIPPING